In 2011, doctors diagnosed Vietnam veteran Douglas Chase with a brain tumor. When the ambulance rides became too painful, his wife Suzanne applied for an appointment at a nearby Veterans Affairs hospital. A couple of weeks ago, Douglas finally received a response in the mail, requesting that he call for an appointment. “We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response,” the letter reads.
The biggest problem, though? Douglas Chase passed away nearly two years ago:
You might excuse the VA for not knowing about the veteran’s death back in August 2012 – except Suzanne applied for funeral benefits after losing her husband. In clumsy, bureaucratic fashion, the VA denied the widow’s application, stating that Douglas never received care at a VA facility and was therefore ineligible for the benefits.
Looks like the next VA Secretary has a lot of work to do.Whizzco