Visitors to a Colorado Springs DoubleTree hotel were recently greeted with a chocolate chip cookie, and a stern and saddening note:
“NO LONGER SERVING MILITARY PERSONNEL & THEIR GUEST(S).”
Two supervisor-level employees, who were later dismissed from their jobs at DoubleTree by Hilton, had decided to put the sign up near the hotel bar while a military ball was being held in a nearby banquet room.
The sign was displayed at a post-deployment event attended by more than 600 people, CBS 4 reported.
According to KDVR, hotel manager Daniel Kammerer, whose brother is a US Navy veteran, said it never should have happened.
“Our property has a proud history of hiring veterans and welcoming the military as our guests,” he wrote in a public statement. “Last night two of our team members acted without the proper authority to close and exclude military guests from our hotel’s bar. This action is inconsistent with our values and we humbly apologize.
“We have attempted to contact the leaders of the group to apologize and confirm that our property is one that welcomes all, especially the men and women who serve our country.”
Kammerer posted a longer apology on the the hotel’s Facebook page.
“Their actions were in no way associated with the values of the hotel management. Their actions do not reflect our principles or beliefs, and this is not how we train our employees,” he wrote. “We deeply regret any offense to the service members and their guests, and have implemented a retraining of our employees to ensure this does not happen again.”
“We are honored and proud to support our Military community and their families, and look forward to continuing to serve those who serve us,” Kammerer continued. “Again, we are very sorry for the situation that occurred at our property and welcome all Military service members, their families and community to our hotel.”Whizzco